Refund policy
Return Policy
It is important to us that you are completely happy with your purchase. If you feel the product you have received is not what you were expecting, we are happy to issue an exchange (shipping costs to be paid by the buyer). In the case where Sparkle Press has made a shipping error, we will gladly cover the cost of postage for an exchange or return of the item(s).
To start a return, you can contact us at stacey@pressedwithsparkles.com. Please note that returns will need to be sent to the following address:
1660 West Cavedale Drive
Phoenix, AZ 85085
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at stacey@pressedwithsparkles.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, custom products such as special orders or personalized items. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.